Returns Policy

Our returns policy

1. If the goods are faulty

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You also may be entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you think that there is a fault with an item you have received, please let us know within 7 days of receiving by contacting our Customer Service team on 02 9709 6252. Please include as many details as possible about the order and the problem with the goods.

2. If you change your mind

In addition to your rights in relation to faulty goods, you can return any item within 30 days of receipt for a refund of that item. We will refund the monetary value of the goods returned to us, at the price you purchased them.

If you change your mind about the goods (including the size or colour), the goods returned must be in their original condition, which includes any packaging. All goods will be inspected on return.

A 20% restock fee will apply in this return.

3. Returns Generally

This section 3 applies to the return of all goods, regardless of whether they are faulty or you change your mind or need a different size.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.

We will need you to provide us with a receipt of purchase in order to process your refund.

How do I return an existing item?

As an online business, we aim to provide a Returns service that is totally hassle-free for you. From receipt, you have 30 days to decide if you want to return any item within your order for refund. If an item develops a fault after 30 days, you are not able to return goods.

It can take up to 14 days for us to receive your return, depending on which postal service you use. However once we receive them, we will inspect and process the goods within 7 days to ensure you receive what you want as quickly as possible.

If you change your mind about the goods (including the size or colour), the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.

So you are kept informed, we will send you an email confirming the action we have taken, as soon as we are confident the goods are in their original condition and the return has been allocated to your account.

Any refund will automatically be issued to the card or gift voucher used to make the original purchase and in the event we are unable to provide a suitable replacement we will automatically refund you and let you know via email.

Have you received my returned goods?

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 14 days of posting your parcel to us, please get in touch with our Customer Service team and we'll get back to you within 6 hours.

If you have returned your parcel using registered post or another service that can be tracked, please give us the reference number when you contact us.

I returned an item and it was incorrectly refunded

We are really sorry if we made a mistake when processing your request! Please get in touch with our Customer Service team so we can sort it out for you.

The following may affect the amount you have been refunded:

The delivery charge, which would only be refunded if the entire order of goods is faulty.

Any discounts that were applied at the time of outlet, which may not now be applicable, meaning that the goods are being advertised at a higher price than when you purchased them. In this case, you’ll only be refunded the price you paid for the goods.

 

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