Money Back Guarantee
At Seacraft Gallery, we stand behind our product! That's why we offer a 30 Day Money Back Guarantee. If for any reason a Seacraft Gallery customer is unsatisfied with their purchase, they can contact us within 30 days from the invoice date, and organise to return the product and receive a refund of the purchase price excluding the associated Delivery Cost, subject to the terms and conditions listed below:
1. Items must be in original condition with the product packaging, booklets/manuals, labels and all other accessories included.
2. The item/s are NOT used or damaged, and are in re-saleable condition when we receive them.
3. The refund will be for the amount of the purchase price excluding the Delivery Cost as specified in the customer's Order. A 20% restocking fee may apply.
4. The Seacraft Gallery product must be returned within 14 days of requesting a refund.
5. After receiving the returned Seacraft Gallery Products, Seacraft Gallery will issue a refund as soon as is reasonably practicable (normally 7 days) and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. Seacraft Gallery accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.
6. Customers have to provide a receipt of purchase for refund to be processed.
7. 30 Day Money Back Guarantee policy does not apply to custom models.
8. Seacraft Gallery reserves the right to make changes to these 30 Day Money Back Guarantee Terms and Conditions without notice.